FAQ’s

All Purchases are nonrefundable.

Timeline: All high resolution packages will start being sent out Wednesday after the show in the order they were received & have a 2 week turn around time. Larger shows may require more production time.

Videos: Your video will be delivered without music. We do not own the rights to any music. You can add music of your choice using social media reels or your routine music.

Content Delivered: may include comparisons, routines, call outs & awards if applicable. Creative packages may include up to 3 edited photos delivered with additional photos available for purchase via the album link.

Your order will be emailed to you via WeTransfer (for video) & Pixieset (for photos) links to download your content. Please download on a computer and not on a mobile device since these are large high resolution files. Please check your junk/spam folder for this email as there may be times when this email is flagged as spam or junk.

Our Creators do not do any body modifications to the content captured.

Email is the best & quickest way to get in touch with. Please email is at info@battleupmedia.com. We do respond to DM’s but it is delayed since we are focused on completing your orders.